We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances. SMS will be used by Serenity Storage to communicate with existing customers only or to reply to inquiries received by SMS from prospective customers. SMS messages are secured through a hosted system which can only be accessed by employees of Serenity Storage whose role is to provide customer service to its customers.
Terms and conditions between Serenity Storage and its customers are described in the rental agreement executed at the time of rental. A sample rental agreement with all terms and conditions can be shared with a prospective customer in advance, upon request. Serenity Storage will communicate to its customers by telephone, email and SMS when necessary to communicate changes in account status, helpful reminders, security disturbances at the customer’s unit or maintenance that will affect the customer. Customers who sign a rental agreement expressly consent to receiving communications by telephone, email and SMS when Serenity Storage needs to reach them about their storage unit or account. Customers may opt-out of any forms of these communications by making a request in writing, however opting out may limit our ability to deliver our normal high levels of customer service.